Frequently Asked Questions

Below are answers to the most common questions about our premium cabinetry solutions to help you make informed decisions for your home or project.

Products & Designs

Orders

Shipping

Returns/ Cancellations

Damages/ Defects

Payment

  • PRODUCTS & DESIGNS

Yes! We are open 8-4pm on Weekdays. Make sure to visit our Contact page for more information. https://designpluscabinets.com/contact/

We use the industry leading kitchen design software, 2020 Design.

If you fill out the form on our Design Page (https://designpluscabinets.com/design/) as well as purchase product, the design rendering plus elevations will be free of charge. If you are needing renderings and elevations without purchasing product, there will be a design fee. If you need an extensive design that requires more than 2 consultations between your designer, there will be a service agreement to sign as well as the design fee.

Our design team will need measurements of your space in order to complete the layout and renderings for your project. Make sure to visit our Design page for helpful tips and further information. https://designpluscabinets.com/design/

30 days.

  • ORDERS

If you need to cancel or make changes to your order, please reply to your order confirmation email within 24 hours of placing your order. After 24 hours changes/cancellations may not be able to be made without incurring fees since your order may have already begun the production process.

Please contact your designer immediately if you need to change your shipping address. If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed while the order is in transit, most freight companies will charge a rerouting fee.If we are not notified of the error prior to shipment or delivery, we will not be able to issue a refund or reship your items free of charge.

Yes, Fabuwood and Holiday Kitchens offer a custom color program. Please contact our design team to learn more! https://designpluscabinets.com/contact/

Credit card authorization is needed before an order can be processed so your credit card will be charged when your order is placed.

Yes we do! The Design Plus Cabinets Contractor Program offers several benefits. Visit our contractor program page here: https://designpluscabinets.com/contractor-program/ to sign up and receive all the details.

In some cases, there will be certain items out of stock. If this is the case, we will notify you and let you know when it will be in stock. Then you will have the option to:

  1. Ship all in-stock items right away and the out-of-stock item(s) when they come in. You may be responsible for additional shipping charges.
  2. Wait until all items are in, then ship complete.
  3. Cancel the out of stock item(s).
  4. Switch the out of stock item(s) to another item that is in stock and ship the order.

  • SHIPPING

If your order is shipping with a freight company, you must be home for the delivery, if not, the freight company won’t be able to deliver and they will charge you a re-delivery fee. After your order ships, we will email you a shipment confirmation which includes all your shipping information and instructions. If your order is shipping Ground (with FedEx or UPS), no one needs to be home, the package(s) will be left even if no one is there.

Order times all vary from product to product. Please contact one of our sales representatives for more information here. https://designpluscabinets.com/contact/

You may receive separate shipments depending on product availability and separate warehouses. You will receive confirmation emails whenever your order (or part of your order) has shipped.

Many cabinets will be very large and heavy (in excess of 100 lbs) so having 1 or 2 additional people to help is highly recommended.

  • Take a photo of the pallet(s) coming off the back of the truck. Please do this even if the shipment appears to be intact.
  • It is extremely important that you do a piece count and make sure all ordered pieces are there (unless you’ve been informed of any out-of-stock items). Some pieces may be packaged together, i.e. crown molding, fillers, etc… If you can, open any accessory boxes while the driver is there to make sure all pieces are accounted for. If you’re not able to locate an item, document this on proof of delivery the driver will have you sign. Missing items must be noted on the driver’s copy of the proof of delivery. If shortages are not noted on the proof of delivery, we will not be able to reship these items for no charge. Please also note if the shrink wrap is broken or not intact upon delivery.
  • In addition to doing a piece count, you want to check each box for visible damage. The trucking company is required to let you check the outside of each box. You do not need to open each box, just check over the outside for cracks, dents, holes, etc… If the driver tells you they will not wait for you to check over the boxes, call the trucking company and explain that you need to note any visible damage on the proof of delivery and the driver is giving you a hard time (this is not very common). The number to the trucking company will be on the shipping paperwork. If it is during business hours, you can also call us directly to assist. The boxes are checked in the warehouses before being shipped out, however, as soon as the trucking company picks up your order, they are responsible for any damages that occur in transit and will only approve replacements if the damages are noted on the driver’s copy of the signed delivery receipt. If you have any questions about this process, do not hesitate to contact us!

Please inspect the boxes within 48 hours of delivery and contact us with reports of any damage or missing pieces. After 48 hours our manufacturers will not accept any damage or missing pieces claims and you will be responsible for re-ordering.

  • RETURN/CANCELLATIONS

Most items are special order and cannot be returned. We encourage our customers to purchase samples before they commit to an order.

Hardware, since it’s the only non-special order product.

Smaller items like an accessory or small cabinets can be returned via ground shipping (FedEx, UPS, USPS). If it is a larger, heavier item then it would need to be returned using a common freight company. It is advised that larger items are packed on a pallet (you can usually find free pallets at local hardware and various retail stores) and plastic-wrapped to keep the items on the pallet.

Please note, there is a 25% restocking fee for all returned items. You would be responsible for the return shipping. If you would like assistance with return shipping, please contact your designer.

When the item(s) are returned, if we find there are damages that occurred in transit, your refund may take a bit longer until a proper inspection by the trucking company can occur, and you may need to file a freight claim if you handled the return shipping yourself.

  • DAMAGES/DEFECTS

There’s no need to return a damaged order, we will be able to get you the replacement parts/cabinets that are needed. We will also need the delivery paperwork that noted the damage (paperwork the delivery driver had), as well as photos of the damages.

It is very important to look for any damages to the outside of the boxes upon your delivery. If any damages are visible, mark this on the shipping paperwork the driver has, and be sure they sign and give you a copy (do not refuse any damaged items).​ Please also take a photo documenting the way the shipment was received.​ Many times the contents will not be damaged even if the box is, but if you find any parts of the cabinets to be damaged, please report it immediately to your designer at Design Plus Cabinets​ ​prior to assembly (unless the item shipped pre-assembled)​. ​​You will have​ ​5 days to open all cabinet/accessory boxes and inspect for any damages or defects. If there is an item missing or the shrink wrap is not intact on the shipment, be sure to note this on the driver’s paperwork.

If there are freight damages, please hold on to the damaged items until the freight company concludes the claim process. This will not delay the processing and shipment of your replacement parts, however in order for us to file a claim with the freight company for any damages that occurred in transit, they retain the right to inspect the damaged items at their request. Damaged items should be kept until we notify you that they can be disposed of, for some carriers, this can be up to 120 days from the day the claim is made. Please do not dispose of any damages before giving permission to do so, if a carrier requests to see damages and they’re no longer available, you may be responsible for paying for the replacement parts that were shipped out.

  • PAYMENT

Credit card authorization is needed before an order can be processed so your credit card will be charged when your order is placed.

Begin choosing the styles, colors, features and more for your premier cabinetry at Design Plus Cabinets’ online store.

Our Partners